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Customer Service

What are downloads ?

Downloads are an easy and fast way to get your hands on some fantastic sounds. Instead of receiving a physical copy of your cd in the post you download the loops & samples directly to your computer, giving you the ability to play sounds almost immediately after purchase!

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How Long does it take to get my Downloadable Product ?

Download links become available on your receipts page which you will be forwarded to automatically once your payment has gone through successfully. Our digital download server is extremely powerful so when buying a download from us the only limit will be the speed of your own network connection. We can accept Credit Card for immediate delivery of downloads. However, if you do pay for a download by Paypal, this is not the end of the world as orders are downloaded every hour to ensure fast delivery of both downloads and physical products.

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Download Times & Download Tracking

The speed of your Internet connection will be displayed in your browser. This is usually the time that is required to transmit the data from our server to your computer in sec/min. We have implemented an advanced system for tracking the amount of times you try to download a Product from our server. We can even see if a product has been fully or partially downloaded to your computer. If you do not receive your links by email then you must contact us immediately. If you do not receive them within 24 hours then please send us an email.

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Are your products royalty-free ?

Yes! 100% of our downloads can be used in your music releases without paying any royalties to the rights owner. This is made very clear in the relevant adverts and license agreements.

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Legal Downloads

We only sell LEGAL downloads here at sounds-samples-loops.com.

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I am from Overseas. Can i order from you ?

Yes you can as we accept internaitonal payments and we deliver Worldwide! All of our prices will be converted into your currency by our shop software. 

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Shipping & Delivery

The Downloads we sell are Products in digital format that are transferred from our server direct to your computer. These Products are compressed into ZIP files (made smaller using compression software) to enable faster downloading. You will be able to use the Product as if you had installed it from a CD-ROM or DVD-ROM. It only takes 1-2 minute to decompress a Product. If you are unsure about how to decompress your Product, then please contact us for assistance.

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Returns & Replacement

Under the Distance Selling Regulations, you would normally have the right to cancel the contract of sale within seven days. However, this does not relate to downloadable software goods and sample cds as once the products have been transferred to your computer, they cannot be "returned".

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Account Information

Account Registration is optional. If you choose to register with us then you will be required to provide your name, email address, telephone number and payment details. It is essential that you provide a correct billing address. We cannot be held accountable if you do not receive your Download links due to you submitting an incorrect email address. If you do not receive your download links within 2 hours then please contact us

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Viewing Orders

It’s easy to check the status of your order! Just visit online My Account and sign in with your Email adress and password to get a summary of any orders placed online. You’ll see your order number, the date the order was placed, the status of the order, order total, and other helpful informations.

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Placing an Order

Placing an order could not be easier. Just browse our store and click Add Cart to put items into your Shopping Basket. After you have finished ordering click on 'Checkout' and you will be asked for a few details that we need to complete your order.

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What Payment Types Do We Accept ?

VISA, Mastercard, Paypal, Moneybookers. We use PayPal and moneybookers to process both payments and Credit Card and Debit Card payments. This ultra-secure all-in-one solution allows us to accept Visa, Mastercard, Delta, Maestro/Switch, Solo and Delta cards and others.  If you have any further questions about payment types then please contact us..

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Secure Payments

We accept Visa, Mastercard, Delta, Electron, Switch, Maestro, Moneybookers, Payypal and many others. We use 128-bit SSL encryption to keep your Credit Card details as safe as possible.

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Weekly Newsletter

sounds-samples-loops.com is a highly organic website. We are constantly expanding our product range, with around 50-100 new additions per month. If you would like to be kept up to date with our hottest new products, then why not sign up to our weekly newsletter ? You will also get priority notice of the best deals around. With Savings of up to 50% signing up (for free) can only save you money in the future!

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How To Sign Up ?

You can sign up to receive our news by filling in the "Sign Up For Newsletter" form of any page at the sounds-samples-loops.com website. As a bonus you will be provided with a link to a page where you can download over 500MB of samples, loops and reason refills. Please note: confirmation of subscription is required to get the free downloads.

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Need Help Finding the Right Product ?

To find a product relevant for your needs you have three options: 1.) Use our easy-to-navigate category menu on the top. 2.) Search for products by Format.  3.) Use the search box to display relevant products. Additional search filters are also available when you visit the Sample CD category, where you can filter by either genre, format or manufacturer or a combination of all three. As always though, if you would like some excellent advice on what to buy then why not send us an email ? All enquiries will be answered quickly.

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Can i return sample media if i don't like it ?

We will happily replace any defective product immediately at our own cost. However we cannot accept returns on Sample CDs, Virtual Instruments, Sound FX or Reason Refills for any other reason.

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Technical Issues

You are responsible for making sure your Mac or PC can receive and de-compress digital Products. However, we will be happy to provide assistance.

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Restrictions

You may not give out your password to a third party. You are solely responsible for misuse of your account, whether by you or any third party. You are authorized to use the purchased Products for personal use only. You are not permitted to make copies of the Products with the intention to give, sell, loan, broadcast, send or transmit to friends and family or anyone else, as these acts would be a breach of copyright which is a criminal offence. You may not upload Products to file-sharing or torrent sites, or to Peer-2-peer file sharing sites as this is illegal. We reserve the right to pass your details on to any sample label or manufacturer that holds the copyright should we find out that you have offered or sold Products or on peer-2-peer networks, Torrent sites, Crack or Warez sites. You may not resell the Products and/or Material to any third party.

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Account Termination

You can terminate your account at any time. Simply send an email requesting termination of your user account. If you unsubscribe, you will no longer be entitled to use our site, however we may retain your personal information in accordance with our Privacy Policy

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Exclusions & Limitation

We do everything we can to ensure that this website is operational 24 hours a day, 365 days a year. However, we make no guarantees about the uptime. We shall have no liability for your Products once the Product is transferred to you. It is your responsibility to backup the Products you buy from us. Whilst we endeavour to ensure that the information provided on this website is complete and correct, we do not warrant the accuracy and completeness of the Content. Furthermore, we reserve the right to make changes to the Content, or to the Products and prices described, at any time and without notice. Limitation: We exclude all liability and responsibility for any loss incurred by you or a third party in connection with this website or the Service we offer, including but not limited to loss or damage due to viruses that effect computer equipment, software, data or other storage devices on account of your access to, use of, or browsing this website or your purchasing and downloading of materials and Products from this site.

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Miscellaneous

If any part of these Terms of Service is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect. We failure to enforce any provision in these Terms and Condition will not constitute a waiver of such provision, or any other provision of these Terms of Service. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the other provisions will remain in full force and effect.

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Use of Cookies

We use cookies. For an explanation, see the section on cookies below.Cookies are small files which many web sites transfer to your hard disk. They can inform the web site what pages you visit, and your preferences, which enable web sites to provide you with a more personalized service. You can set your browser to refuse cookies, or to warn you before accepting them.We use cookies, but most parts of our site can be accessed even if your cookies are turned off. But you may find there are parts of the site which you cannot access if your cookies are turned off.

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Contact us by E-mail

Please visit our knowledgebase if you would like to know the answer to a question. This is a very helpful resource and it should answer any question you may have. In the unlikely event that our knowledgebase does not answer your question, then please create a ticket. Please allow up to 12 hours for a response (Monday-Friday) and 24 hours during weekends and holidays. We are unable to respond outside of our opening hours, so if you have an enquiry at the weekend or on a national holiday then please create a ticket.

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License agreement for sample libraries, sound fx, reason refills & virtuell instruments

The sound samples and software provided by us remain the property of the Licensor and are licensed, not sold, to you for use on your software or hardware. A right to use the enclosed sounds is granted to the original end-user of the product (Licensee) and is NOT transferable. The Licensee may modify the sounds AND MAY USE THE SOUNDS FOR COMMERCIAL PURPOSES WITHIN MUSICAL COMPOSITIONS, subject to point 8 (see below). This License expressly forbids the resale, re-licensing or other distribution of these sound samples and software either as they exist on the disc or internet server or any modification thereof. You cannot assign, lease, lend, rent, upload or download to or from any database or server, or transfer any or all of the sound samples to another user, or use them in any competitive product. The Licensor will not be responsible if the sound samples or software do not fit the particular purpose of the Licensee. The sound samples and software are licensed 'as is' without warranties of any kind. Any similarity to any other recording is purely unintentional and neither the Licensor nor SOUNDS-SAMPLES-LOOPS.COM, can be held responsible for any direct, indirect, or consequential loss arising from the use of any sound samples and software licensed from this site in whatever form, or consequential loss arising from a delayed or lost shipment. The Licensee agrees to use the sound samples and software in compliance with the supported interfaces and system requirements published for each product. The Licensor shall not be responsible for, or guarantee the performance or compatibility of, sound samples and software that are used in a format that they were not programmed for. Use of the sound samples and software in isolation such as, but not limited to, video game soundtracks, gaming machines, toys (where they appear in isolation or as sound effects) is not permitted without first obtaining a separate written License (subject to availability) from the Licensor. Use of the sound samples and software in 'library music' (also known as 'music libraries' or 'production music'), which is intended for commercial exploitation by re-licensing to multiple third parties, is permitted without first obtaining a separate License from the Licensor ONLY IF the sound samples and software are used within a musical context and are not presented 'isolated' or 'solo-ed'. The sound samples and software must be used 'in combination' within musical compositions. For such usage, any rhythm loop samples must also be combined with other types of samples and sounds to effectively form a new composition, as opposed to simply being looped in isolation.

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How to order ?


Find It...

• Browse categories and products.

• Search for products using simple search function.

• Search for products within specific categories (top-right)


Learn About It...

• Read the product information

• Listen to the MP3 demo(s)

• Ask us a question

• Click the Buy button

• Use Continue Shopping to find more products

• Click Proceed To Checkout to use our secure checkout

• If you have an account, you can Log in

• If you don't have an account then you can register

• If you don't want an account, you can place an order without creating an account


After creating a new account, you can...

• Store personal details for faster checkouts

• Manage your account details

• View your order history

• Add products to your wish-list (for future purchases)


Paying...

We accept the following methods of payment:

• Paypal, Moneybookers, Credit Cards, Click & Buy, and others.


Confirmation of Download Links...

• After payment you will receive a download link via e-mail.


Questions about Ordering ?

If you have any questions about ordering, then please Contact Us.