About Us‎ > ‎

Return Policy

Return Policy

You are entitled to return a hardware product within 7-days of receiving the goods providing you can send it back in the condition it was received including all of the original packaging and contents. However, due to the nature of sample libraries and music software we are unable to accept returns where these products have been removed from the original sealed packaging as we are unable to re-sell these products due to the manufacturer's licensing constraints. We put MP3 demos (and occasionally free samples) on our product pages so you can make an informed decision before purchasing a product. If you receive a genuinely faulty product then we will gladly replace it upon receipt of your returning the original product back to us. You must advise us of all faults within 7 days of receiving the goods. Please contact us for a returns reference before sending the item back to us. 


Change of Mind Guarantee

We offer a 7-day change of mind guarantee where a product has not been removed from the original packaging. We offer this in case you make a mistake and order something in error. If this happens then we will gladly replace it or refund you providing the product arrives back here in perfect condition, and in the case of samples/music software, the product must be sealed. Please contact us for a returns reference before sending any item back to us.


Shipping & Delivery

The Downloads we sell are Products in digital format that are transferred from our server(s) direct to your computer. These Products are compressed into ZIP files (made smaller using compression software) to enable faster downloading. You will be able to use the Product as if you had installed it from a CD-ROM or DVD-ROM. It only takes 1-2 minute to decompress a Product. If you are unsure about how to decompress your Product, then please contact us for assistance.


What are downloads?

Downloads are an easy and fast way to get your hands on some fantastic sounds. Instead of receiving a physical copy of your cd in the post you download the loops & samples directly to your computer, giving you the ability to play sounds almost immediately after purchase!.


Refund Policy

Under the Distance Selling Regulations, you would normally have the right to cancel the contract of sale within seven days. However, this does not relate to software goods or downloads, which cannot be returned. You do not have the right to cancel an order once the Product has been downloaded. This does not, of course, affect any other rights that you may have. Furthermore, in the case of samples/loops a virtual license to use the content in your music royalty free is transferred to you when you complete your purchase. You do not have the right to cancel an order once the Product has been downloaded. This does not, of course, affect any other rights that you may have. Please refer to our Terms and Conditions for further information on our policies.